Return & Refund Policy

1. Digital Nature of Services (No Returns)

downtime.watch provides digital cloud-based monitoring services (uptime monitoring, SSL tracking, API validation, automated incident workflows, and status pages). Because our services are intangible digital SaaS products that are activated immediately upon payment confirmation:

• Physical Returns: Since no physical goods are shipped, physical returns do not apply to any transactions on this website.
• Instant Access: Server monitoring resources, alert notification quotas, and test worker nodes are instantly provisioned for your account upon checkout.

2. No-Refund Policy & Prepaid Term Durations (1, 6, 12 Months)

All plan fees across all durations—1 Month (30 Days), 6 Months (180 Days), and 12 Months (365 Days)—paid to downtime.watch are strictly non-refundable one-time payments. We do not provide prorated refunds, credits, or fee adjustments for partially used periods or early terminations.

Guaranteed Uninterrupted Service Duration: When you purchase a prepaid plan, your account is guaranteed full, unrestricted access to all multi-region probes, alert integrations, and status page quotas for the entire active prepaid term (30 days for 1-month, 180 days for 6-months, or 365 days for 12-months).

3. 7-Day All-Access Free Trial & Pre-Purchase Evaluation

To ensure that downtime.watch fully meets your operational and monitoring needs prior to purchasing a paid subscription, we provide:

• 7-Day All-Access Free Trial: Every new account signup includes a 7-day free trial with all monitoring features, multi-region probes, visual workflow automation, and alerting channels enabled without requiring credit card details.
• Public Diagnostic Tools: Free public diagnostic tools (SSL Certificate Checker, DNS Records Lookup, Website Availability Status, Security Headers Analyzer).
• Live Demo & Documentation: Live demo status pages and comprehensive technical documentation.

We encourage all users to take advantage of the 7-day free trial period to test and evaluate the platform. Once you choose to purchase or upgrade to a paid subscription plan following the trial, all subscription fees are non-refundable as dedicated server infrastructure and monitoring probe allocations are immediately provisioned.

4. Duplicate Charges & Technical Billing Errors

In the unlikely event that you experience a genuine technical billing anomaly, such as an unintentional double-charge or payment gateway duplicate deduction for the same invoice:

• Reporting Timeframe: Please notify our billing desk within 7 business days of the transaction date at support@downtime.watch with your registered email and payment transaction reference ID.
• Refund Mode: Upon verification by our finance team, duplicate or erroneous excess payments will be refunded directly to the original payment method (e.g., credit/debit card, UPI, or source bank account).
• Processing Duration: Verified refunds are initiated within 2 business days and typically reflect in your bank account within 5 to 7 business days, depending on your card issuer or banking network.

5. No Recurring Mandates & Plan Expiration

Because downtime.watch operates exclusively on upfront prepaid terms with zero automatic recurring card debits, you will never be auto-charged or auto-renewed without your consent. When your prepaid term (1 Month, 6 Months, or 12 Months) concludes, your monitors simply pause unless you manually choose to purchase a renewal. For complete details, please visit our Cancellation Policy.