Cancellation Policy

1. Account Deactivation & Cancellation

Because downtime.watch does not use automatic recurring card mandates, you are never locked into unexpected recurring charges:

1. Log in to your account at downtime.watch/login.
2. Navigate to Account Settings → Billing.
3. Click on Manage Billing.
4. Click on "Cancel Subscription / Deactivate" and confirm your choice.

Once confirmed, your account status is updated immediately. Since there are no recurring mandates on your payment method, no future deductions will ever occur.

2. Prepaid Duration (1, 6, 12 Months) & Continued Service Access

When you cancel or choose not to manually renew:

• Full Term Access: You will continue to have full, unrestricted access to all your monitoring checks, alerting integrations, and status pages until the conclusion of your purchased prepaid duration (30 days for 1-month plans, 180 days for 6-month plans, or 365 days for 12-month plans).
• No Prorated Cash Refunds: As outlined in our Return & Refund Policy, cancellations do not trigger retroactive or prorated cash refunds for unused days of an active prepaid cycle.
• Zero Auto-Renewal Charges: Because we do not enforce recurring auto-debits, you will never receive an unexpected charge.

3. Free Trial Expiration, Post-Cancellation & Data Retention

When your 7-day all-access free trial concludes (without purchasing a plan) or at the end of your paid billing term following cancellation:

• Safe Probe Pausing: Active automated monitoring probes, SSL checks, and workflow triggers will be safely paused without deleting your configured assets.
• 60-Day Data Preservation: Your monitor configurations, visual workflow layouts, incident history, and alerting integrations remain securely preserved for 60 days, allowing you to reactivate your account at any time without losing your setup.
• Account & Data Deletion: If you wish to permanently delete your account and all associated monitor historical data, you may do so directly under Account Settings or by emailing support@downtime.watch.

4. Cancellation by downtime.watch

We reserve the right to suspend or terminate service access immediately without prior notice in the event of:

• Violation of our Terms & Conditions or Acceptable Use Policy (e.g., unauthorized network flooding or probe abuse).
• Fraudulent payment attempts, chargeback abuse, or non-payment of outstanding renewal invoices.